Policies & FAQ
Everything you need to know — clear, honest, and always in your favour.
Your Questions, Answered
Our Policies
We believe in full transparency. Here's everything that governs how we work.
Shipping Policy
- Orders dispatched within 24 hours of payment confirmation (Mon–Sat)
- Nairobi: 2–4 business days
- Nationwide Kenya: 4–7 business days
- Tracking number provided via email/WhatsApp upon dispatch
- Free shipping on orders over KES 10,000
Return & Exchange Policy
- 7-day return window from delivery date
- Items must be unused, unworn, and in original packaging
- Worn, washed, or altered items are non-returnable (hygiene policy)
- To initiate a return, contact us via WhatsApp with your order number and reason
- Exchanges processed within 3 business days of receiving the returned item
- Refunds issued to original payment method within 5–7 business days
Privacy Policy
- We collect only what's necessary to fulfill your order (name, email, delivery address)
- We never sell or share your data with third parties
- Payment is processed securely through our platform — we never store card details
- You can request deletion of your data at any time by contacting us
Quality Guarantee
- Every product is inspected before dispatch
- If your item arrives damaged or defective, contact us within 48 hours with photos
- We will replace or refund at no cost to you — no questions asked
- Your satisfaction is our promise
Still have questions?
We're always here. Reach us on WhatsApp or by email — we respond within 24 hours.